Help & FAQs
Parenting is tough enough, so if you need anything at all, we’re here to help!
Help
Before you contact us we may already have the answer to your question in our Frequently Asked Questions.
Contact
Our Customer Care opening hours are:
10am-4pm Monday - Friday
Saturday, Sunday, Bank Holidays & Days of Eid - Closed
If you contact us outside these hours, we’ll do everything we can to respond ASAP, but we really appreciate your patience.
Here’s how to get in touch:
Email – salam@onceuponadua.com
Social – Instagram @onceuponadua_official
Post - Once Upon A Dua Ltd, PO Box 79813, LONDON, E1W 9TT
FAQs
1. General Questions
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2. Before placing an order with OUAD
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3. Checkout
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4. I’ve just placed an order
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5. UK & International Orders
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